Terms of service

Last updated: 1 October 2026

1. Who we are

This online store at purasangre.nl is run by V.O.F. PuraSangre, a Dutch general partnership registered with the Chamber of Commerce (KvK) under number 99714817, VAT number NL869102722B01, with its registered address in Lelystad, the Netherlands (full address in our Legal Notice). Contact: info@purasangre.nl · +31 6 13957169.

2. Scope

These terms apply to every order placed on purasangre.nl. Together with our Shipping Policy, Returns and Refund Policy and Privacy Policy, they form the contract between you and PuraSangre. The version that applies to your order is the one published when you place it. Nothing in these terms limits the rights you have as a consumer under Dutch or EU law, or under the mandatory law of the country where you live.

3. Products and product information

  • We sell Spanish food products: Ibérico ham and cured meats, fish preserves, olive oil and packs combining them.
  • Each product page shows the product name, ingredients with allergens highlighted, net quantity, storage conditions, producer and nutrition declaration where available. The information on the product's own label always prevails.
  • Photos are illustrative. Props such as plates, bread or drinks are not included unless the product description says so.
  • Products sold by weight. Whole cured pieces (such as a whole chorizo, salchichón or loin) have a natural weight variation. Where a product or pack has a fixed price, it is based on a stated reference weight; the piece you receive may be slightly heavier or lighter, and the price does not change.
  • Packs are sold as one product at the price shown. The contents are listed on the product page.

4. Prices and VAT

  • All prices are in euros and include Dutch VAT (BTW), which we charge on deliveries to all EU countries.
  • Shipping costs are added at checkout and shown before you pay (see our Shipping Policy).
  • When we announce a price reduction, the reference price shown is the lowest price we charged in the 30 days before the reduction.
  • If a price is clearly wrong because of a technical or typing error, we may cancel the order and refund everything you paid. We will tell you before doing so.

5. How the contract is formed

  1. You choose your products and proceed to checkout.
  2. You check your order, delivery details and total price, and pay with the "Pay now" button, which means you are placing an order with an obligation to pay.
  3. You receive an order confirmation email. The contract is formed at that moment.

We may refuse or cancel an order before dispatch if there is a justified reason, such as suspected fraud, incorrect details or a product being out of stock. In that case we refund everything you paid.

6. Availability

Most products are available while stock lasts. If a product turns out to be unavailable after you have ordered, we will contact you within 2 business days. We will not replace it with another product without your agreement; if you prefer, we cancel that product and refund it.

7. Payment

Payment is processed securely through Shopify Payments (Stripe). We do not store card details. The payment methods available are shown at checkout.

8. Delivery

We deliver as described in our Shipping Policy, and in any case within 30 days of your order. The risk of loss or damage passes to you when the parcel is delivered to you or to a person you have designated.

9. Changing or cancelling an order

Contact us as soon as possible if you want to change or cancel an order. We will do our best to help while the order has not yet been handed to DHL. After that, the Returns and Refund Policy applies.

10. Right of withdrawal and returns

Your right of withdrawal, its exceptions for food products, and what to do if something is wrong with your order are explained in our Returns and Refund Policy.

11. Food safety and allergens

Please read the label before eating any product, especially if you have a food allergy or intolerance, and store every product as its label says. If you have questions about allergens before ordering, email us and we will check the information for you. If a product is recalled by its producer or by a food authority, we will contact the customers concerned and offer a replacement or a refund.

12. Liability

We are responsible for delivering products that conform to the contract. We are not liable for damage caused by storing or using a product contrary to its label, or for indirect or consequential loss. This does not limit our liability for death or personal injury, for damage caused intentionally or by gross negligence, or under product liability law. For business customers, our total liability is limited to the value of the order concerned.

13. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as extreme weather, strikes, carrier disruptions, pandemics or government measures. If such an event prevents delivery for more than 30 days, either of us may cancel the order, and we will refund what you paid for products not delivered.

14. Use of the website

You may not misuse the website, for example by attempting unauthorised access, scraping it with automated tools, or ordering with false identity or payment details. We may block accounts or orders involved in such misuse. All texts, photos, logos and designs on purasangre.nl belong to PuraSangre or its licensors and may not be reused without our written permission.

15. Business customers

If you buy for your business, the right of withdrawal and the other consumer protections in these terms do not apply. Specific commercial conditions can be agreed in writing; contact info@purasangre.nl.

16. Changes to these terms

We may update these terms. Changes do not affect orders already placed. The date at the top shows the latest version.

17. Complaints, applicable law and courts

Please send any complaint to info@purasangre.nl; we reply within 2 business days and aim to resolve it within 14 days. Dutch law applies. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of that country's law. Disputes go to the competent Dutch court, unless consumer law gives you the right to go to the court where you live. We are not affiliated with an out-of-court dispute resolution body; consumers can get free advice from the European Consumer Centre in their country.

V.O.F. PuraSangre · KvK 99714817 · VAT NL869102722B01 · info@purasangre.nl